LM Performance Reviews

After four weeks of waiting on my clutch, getting the same non-answer from their online status form, I submitted an actual status request. Their web site assured me I'd get an answer by email within 48 hours. Didn't happen. A week later I did it again. Again, no answer.

At this point, I tried calling. Couldn't reach anyone. Six weeks now, no clutch, no customer service at all, following their prescribed process.

Frustrated by not getting my parts and not getting any customer service, I submitted a cancellation request. I got an email chastising me for not emailing them. WTF? Why tell me to use your web site forms to get status if it doesn't work, and I'm supposed to email instead? My order confirmation email actually told me NOT to respond by email!

To their credit, they canceled the order and refunded my money. But I wasted six weeks trying to buy from them.

Buyer beware, customer service is a foreign concept to LMPerformance.

Quick and seamless with no negative experiences. Will definitely use again.

Didnt fit right had too modify the intake to bolt in quality is not bad for the money

I ordered a stainless works exhaust for my Cadillac CTSV. The exhaust showed up damage. I sent LM performance a claim. Never heard back from them no response. Do not buy from LM performance. They do not take care of you!

I ordered a carbon fiber demon hood for my challenger. Website says in bright green "in stock, ships in 5 days" when in fact they are not in stock. They push the blame onto Anderson composites which apparently is "understaffed" and new staff are "Damaging orders". Took a week just to process my transaction, had to call and follow up for that so it would actually be "processed". Then I waited and waited with no follow up besides automated messages saying it's not shipping until late May now. One of their employees helped me get to the "owners" voicemail with no call back. Owner emailed me which I have no idea who I'm talking to because there is no signature or introduction. Gave me the run around. Owner tells me to call for updates. So I do and I got Laura who is their employee for tracking and she was extremely rude to me. Now they're saying 6-8 weeks for shipping for an "in stock" item. I cancelled my order real easy. Terrible customer service, terrible communication, terrible etiquette and plainly false advertisement. Steer clear of them, order from Anderson themselves, cuts out the middle man pointing fingers at each other.

Do NOT buy from this company! Bad CS, only wants to communicate with Email and they never reply! And no one will talk to you on the phone!

My wife bought me a N1 Catback back in May 2021 until this day all I receive is just a update blaming manufacturers status. Been so long of a wait I forgot about the product until another update was sent today. The crazy part is that when you call they never answer. At this point I'm just worried about getting my refund and hope the bank dispute since it's been 6 months going forward. Very poor customer service and experience.

I ordered a cold air intake for my c7 zo6. They took the money immediately and on the website it had nothing about back order or wait time. I emailed after 1 week to check on the status then again and again. No response other then their checking on my order then after week 2 I called several times and got no response until I left a ugly message then Lexi called back telling me I haven't called and that it said it would be 14-21 day on the website which it didn't say that so after being called a liar I requested a refund then told her to $#*! off. The other reviews speak for themselves so do yourself a favor and find your parts elsewhere. If I could have given no stars I would have!

I bought a piston and ring set for a 5 cylinder Dodge Sprinter from LM Performance (August 19th). Their web page and my receipt state "Set of 5". To me this mean 5 pistons and 5 ring sets. And their price is consistent with the purchase of 5 piston sets.
On Saturday, August 24th I received one (1) piston with rings.
I have continued to try to contact someone at LM Performance to let them know of my situation. When I call; all I get are pre-recorded messages. I have left many unanswered messages. Also, I do not get any response to my emails. I have emailed customer service rep Alex Santiago numerous times to try to explain my situation.
I received a email from their customer rep. Yesterday evening (Aug. 3rd). I'm hoping for a complete refund and return shipping label.

I ordered this hood to replace my old one because it has a few dents. This one comes in 3 months later. The box was torn up and looked like it been thru hell and back. The guy pretty much already had it opened for me when he showed up. I didn't even have to cut the box open. Sad. As I look further I see the hood came cracked. The company took pictures and filed a claim. I got ahold of imperformance.com and they try to tell me in order for me to get any type of help they need pictures of everything which is understandable. But then the guy proceeded to tell me that I need to get a legitimate estimate on the damage to continue with helping me. HAHAH. What a great company. Send me a damaged product and expects me to go out of my way and beyond to get a estimate and send it back to them. That's a joke. Please don't order anything from this website. Spend a little extra and get it from somewhere legit. This place is a scam. The people working here aren't helpful at all.

LMPerformance's customer service was great to deal with and answered all my questions before my purchase. They let me know up front that it would be a few weeks before the item would ship and kept me informed of it's progress. The quality of the product is very good and fitment is perfect. Overall I am very happy with the complete transaction and the product I received. I would definitely purchase from them again and highly recommend them.

My wife ordered me a N1 Invidia cat back on May 26 2021 for my bday and I still have no clue of when it will be shipped. My wife got the print out receipt but never a tracking number... today is June 6 2021. No update or info. I guess we wait? We are starting to give up hope. -New update " now it's 2-3 months before my package is shipped per manufacturer." Today is June 15 2021. What a shame. Told my wife to get refund before it's going to be a big hassle with their customers service since they don't pick up phone calls which they posted.

I ordered a rebuild kit a while back for my 97 nissan truck and it was delivered within two weeks. The second time I buy a clutch from them and now (May 25) its been nearly two months and still hasn't even shipped... takes 3-4 days to get a response on the status, they miss a lot of calls but they usually call back which is okay, but they don't really give any solutions or answers, each time I just get talked down to and my question avoided. I believe they hope you forget about the order so they don't have to ship it. However, I'm gonna ride this out until I get my clutch but will not be ordering from them again.
My suggestion is to not get involved in the first place.

Update: LMP actually emailed me asking to change my review within two hours of me posting this. Nothing regarding my order was mentioned. Very strange and unprofessional to do so. Therefore I'm bumping down my rating.

Perfect fit for my Cadillac 2011 CTS. The sound of the exhaust system resulted into the feeling of a sporty rides. My Cady performs to my likings.

I purchased a product that their website stated would fit my vehicle. When attempting to install, it did not fit. They never returned my phone call when I contacted their installation department. When I sent the product back, they are not willing to accept that they promoted the product as fitting my vehicle and keep trying to direct me to the manufacturer, who doesn't want to help because the part was attempted to be installed. How else would I know that the part would not fit without attempting to have it installed?! I went based off of their website stating that it would fit my vehicle. Very disappointed with the customer service. They labeled my return as "buyer's remorse" which is inaccurate. My return was because they stated it would fit my vehicle and it did not. Rather then step up and recognize their error in stating that the item would fit my vehicle, and do the right thing and refund my money, they keep trying to point me in the direction of the manufacturer. Extremely frustrated as it appears that I'm going to be out $300.